YUVIX Support & Help
We are here to support your experience with YUVIX. Because YUVIX is engineered with a strict local-first architecture, your personal records never live on a remote server. Here are answers to common questions and how to reach our team.
Frequently Asked Questions
How do I restore my Premium purchase on a new device?
Make sure you are signed in to the same Apple ID or Google Play account used during purchase. In YUVIX, navigate to any Premium feature or the Paywall screen and tap Restore Purchases. The app will securely query your app store account and restore your active subscription.
Where is my health data backed up?
YUVIX stores your records locally in a dedicated SQLCipher-encrypted database on your phone. We do not store your cycle or symptom history on our own servers. Your data is included in your standard encrypted device backups (such as encrypted iCloud backups or local encrypted phone backups) according to your device operating system settings.
How do I enable or disable the App Lock?
Tap the Settings icon (the gear icon on the top right of the Today screen), then toggle Require Biometrics / Device Passcode. You will be prompted to authenticate with Face ID, Touch ID, or your device PIN before any lock settings are modified.
How do I delete all my data?
You can erase all locally stored data, periods, check-ins, and encryption keys by following our simple Data Deletion Guide.
Contact Our Support Team
If you have encounter any bugs, have questions about your subscription, or need assistance, please contact us directly via email:
Publisher: Mentarich LLC
Response Time: We typically respond within 24–48 business hours.
When emailing about subscription questions, please include the platform you purchased on (iOS App Store or Google Play) and your general device model.